Terms of Use | Explora Prints

DTerms of Use

Welcome to Explora Prints Inc. DBA Explora Prints. Explora Prints Inc. DBA Explora Prints and/or its affiliates provides products and services to you when you visit or shop at Explora Prints.com, or use Explora Prints Inc. DBA Explora Prints products or services. Explora Prints Inc. DBA Explora Prints provides its Services subject to the following conditions.

LEGAL CLAIM
NOTICE. PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY ACCESSING THIS WEBSITE YOU AGREE TO BE BOUND BY THE TERMS & CONDITIONS STATED BELOW.
IF YOU DO NOT AGREE TO THE TERMS & CONDITIONS STATED BELOW, PLEASE DO NOT ACCESS THIS WEBSITE. Explora Prints RESERVES THE RIGHT TO CHANGE,
MODIFY OR AMEND THESE TERMS AND CONDITIONS WITHOUT ANY NOTICE.

DISCLAIMER OF WARRANTIES
THIS SITE, INCLUDING ALL CONTENT, FUNCTIONS, AND INFORMATION MADE AVAILABLE ON OR ACCESSED THROUGH THE SITE, IS PROVIDED ON AN “AS IS”
“AS AVAILABLE” BASIS WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION
NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. Explora Prints DOES NOT WARRANT THAT THE SITE OR THE FUNCTIONS,
FEATURES OR CONTENT CONTAINED THEREIN WILL BE TIMELY, SECURE, UNINTERRUPTED OR ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO CERTAIN USERS.

PRIVACY
Please review our Privacy Notice, which regulates your use of Explora Prints Inc. DBA Explora Prints Services, to understand our practices

APP PERMISSIONS
When you use apps created by Explora Prints Inc. DBA Explora Prints, you may grant certain permissions to us for your device. Most mobile
devices provide you with information about these permissions.

ORDER APPROVAL
Customer is fully responsible for final proof and layout approval prior to the printing process.

Explora Prints is NOT LIABLE for errors in a final product caused by any of the following reasons:
Misspellings, Graphics, Bleeds, Grammar, Damaged Fonts, Small Fonts, Orientation of Files, Punctuation, Wrong Cuts, Incorrect or Missing Folds,
Finished Product Size.
By submitting the above document to Explora Prints “I agree to the following terms”:
I have verified that spelling and content are correct. I am satisfied with the document layout. I understand that my document will print EXACTLY
as it appears here, that I cannot make any changes once my order is placed, and that I assume all responsibility for typographical errors.

ORDER PICK-UP
Explora Prints will make several attempts to contact Customer when packages are ready for pickup. Customer has up to 15 days to pick up the
package(s) from Explora Prints’s facilities during pickup hours (Monday-Friday, 8am-5pm [PST in Conoga Park,]). If Customer
does not pick up the package(s) within this time period, the package(s) will be discarded, and Explora Prints will not be held liable for the
discarded item(s).

Signature and order number are required at time of pick-up. Please be advised that courier pickups are not permitted, and customers must
pick up their own orders.

COPYRIGHT
All material and software are Copyright (c) 2018 Explora Prints Inc. DBA Explora Prints. All rights are reserved worldwide. It is strictly
prohibited to redistribute, copy or republish any of the material and software contained on the Explora Prints website and/or its subsidiaries;
or the copyrighted property of parties from whom Explora Prints has licensed such property.

You may not place or reproduce any trademarks, service marks, or logos that are not owned by you or licensed to you onto materials and merchandise
to be printed via the Explora Prints Service. Words, names, and designs used to identify services or products are considered trademarks, service
marks, and/or logos. The same policy is applicable for copyrights. You cannot use unlicensed copyrighted materials from photographers, artists,
publishers, composers, writers, and other authors of original works. The copyright owner’s exclusive rights prohibit the reproduction of any
original work. Explora Prints policy also states that you cannot use explicit language or pornography on printed materials and merchandise.

By submitting your artwork and logo, you are claiming that the artwork, logo, and all associated intellectual property rights belong to you.
By printing and providing files, the customer assumes all responsibility and liability for any copyright, trademark, service mark and other
intellectual property claims.

CUSTOMER CONTENT
You understand that all information, data, text, photographs, graphics, messages or other materials (“Content”) are the sole responsibility of the
person from which such Content originated. This means that you, and not Explora Prints, are entirely responsible for all Content that you use from
Explora Prints Gallery or send, upload, post or transmit via the Service. Recognizing the global nature of the Internet, you agree to comply with
all local rules regarding online conduct and acceptable Content.

You agree to not use the Service to send, upload, post or otherwise transmit any Content that contains (i) child pornography or anything indecent,
obscene, lewd, lascivious, filthy or vile; (ii) a threat to kidnap or injure a person, a threat to injure the personal property or reputation of
another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law of the United States,
or a threat of blackmail; (iii) any matter advocating or urging treason, insurrection, or forcible resistance to any law of the United States;
(iv) any defamatory remarks directed at any other person or company; or (v) any content that infringes the intellectual property rights or other
proprietary rights of Explora Prints or any third party. Explora Prints does not control the Content posted by Customers and does not guarantee
the accuracy, integrity or quality of the Content. Under no circumstances will Explora Prints be liable to you in any way for any Content you may
be exposed to that you may find offensive, indecent or objectionable.

We do not print adult content (art is accepted), copyrighted material, discriminatory material, FDA material, or money. We reserve the right to
deny services without a disclosed reason for objectionable content.

Products and services are provided for your personal use only. You agree to abide by these terms of service and not to use these products and services
or related messages for any unsolicited or unauthorized advertising, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of
solicitation.

You agree that you are responsible for protecting your password and controlling access to your registered account. You agree that you will be
responsible for all orders placed or other actions that are taken through your registered account.

You acknowledge that Explora Prints does not pre-screen Content, but that Explora Prints and its affiliates shall have the right (but not the obligation)
in their sole discretion to remove any Content that violates the terms of service or may otherwise be objectionable. You further acknowledge and agree
that Explora Prints may preserve Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation or
disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the Content violates
the rights of third-parties; or (d) protect the rights, property, or personal safety of Explora Prints, its users and the public.

ACCESS TO CONTENT
We advise that you have a copy of all files and content uploaded to Explora Prints, as we will not be able to send back any of your files/content at any
given time.

After printing, your Content and the Proofs Explora Prints sent you may be removed/deleted at any time without notice.

Explora Prints maintains no guarantee that Content uploaded into our system or provided by us as a background or clip art asset will be available in the future.

GOVERNING LAW
The internal laws of the State of California shall govern the performance of the Agreement, including these Terms and Conditions, without regard to such state’s
conflicts of laws principles. You consent to the exclusive jurisdiction and venue of the courts located in Los Angeles County, California for all disputes arising
out of, or relating to, the Agreement, including these Terms and Conditions and use of this Site.

LEGAL FEES
If any suit or action or other proceeding is commenced to enforce or interpret any of the terms or provisions of this Agreement, the prevailing Party in such suit
or action or other proceeding shall be entitled to an award against the other Party for the prevailing Party’s reasonable attorney’s fees and costs incurred both
at trial and on any appeal.

LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL Explora Prints – INCLUDING ITS OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, SUCCESSORS, ASSIGNS OR AFFILIATES (COLLECTIVELY, THE “COVERED PARTIES”) – BE LIABLE FOR ANY INJURY, DEATH, LOSS, CLAIM, DAMAGE, ACT OF GOD, ACCIDENT, DELAY, OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH ANY USE OF THIS SITE OR WITH ANY DELAY OR INABILITY TO USE THIS SITE, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS OR SERVICES OBTAINED THROUGH THIS SITE, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO CERTAIN USERS. IN NO EVENT SHALL THE COVERED PARTIES’ TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING BUT NOT LIMITED TO NEGLIGENCE), ARISING FROM THIS AGREEMENT OR YOUR USE OF THE SITE EXCEED THE AMOUNT PAID BY YOU TO Explora Prints.

INDEMNIFICATION
You agree to defend, indemnify and hold harmless the Covered Parties and all parties from whom Explora Prints has licensed portions of the Content, from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to (A) your use of the Site, (B) your breach of the Terms and Conditions, (C) your dispute with another user, (D) the unauthorized access to any protected area of the Site, and (E) any image or content being reproduced as part of your order. If using the Site on behalf of a third party, you agree to defend, indemnify and hold harmless the Covered Parties as described on behalf of yourself and any third party.

YOUR ACCOUNT
If you use any Explora Prints Inc. DBA Explora Prints Service, it is your sole responsibility to maintain the confidentiality of your account and password, and to restrict access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Explora Prints Inc. DBA Explora Prints sells products only to adults, not children, who can purchase with a credit card or other permitted payment method. Those under the age of 18-years-old may use Explora Prints Inc. DBA Explora Prints services only with the involvement of a parent or guardian. Explora Prints Inc. DBA Explora Prints reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

LIMITATION OF LIABILITY – MIGRATING TO THE NEW WEBSITE
It is our goal to make the transition to our new website at Explora Prints.com seamless and simple for all users. However, to the fullest extent permitted by law, in no event shall Explora Prints Inc. dba Explora Prints be liable for any issues that may arise from migrating from the current website (Explora Prints.net) to the new website (Explora Prints.com), including but not limited to: loss of data, issues with previous or current orders, issues with user’s customers or customer’s orders, user’s inability to comprehend the new website functionality and features, technical issues (server, network, bugs, speed of site), or missing features, graphics, copy, links or any other data on the website.

MIGRATION DISCLAIMER
If you migrate your current Explora Prints.net account prior to ordering your custom quotes or direct marketing proposals, you will need to place a new quote request or
direct marketing proposal on the new website (Explora Prints.com).

Once you migrate, you will only have access to log in to our new website. You will not be able to log in to our old website. Although the data from your previous orders
will be available for you to view on the new website, it will only be a view-only access, and you will not be able to reupload files, approve orders, or take any other
action on them, aside from viewing the details of that order and create problem tickets. This is for previous orders only. However, if these orders are already in
production, they will continue to be processed until they are printed and delivered to you.

In addition, if you have saved designs in your current Explora Prints.net/Explora Prints.com account and migrate, you will only be able to view these saved designs on
Explora Prints.com. If they are a part of an order, you will be able to reorder them, but if they have not yet been ordered, you can view them on the new website, but
you will not be able to order them or edit them.

PRODUCT SAFETY
Puzzles contain small parts. Not intended for children under 3 years of age as it may be a choking hazard.

CPSIA Tested and USA Qualified.

Aluminum Boards may have sharp edges. Handle with care.

Car Magnets are for surfaces that contain ferromagnetic materials like iron and things that contain iron, such as steel. Explora Prints is not liable for any damage to
vehicles when using this product.

DESIGNING FILES
Explora Prints does not provide any design files.

CUSTOMER SUBMITTED ARTWORK OR GRAPHICS
All artwork or designs and images must be provided in CMYK format, excluding products labeled otherwise*. Explora Prints is not responsible for any color shift that occurs
in conversions from RGB to CMYK color modes or converting from CMYK to RGB.

Explora Prints is not responsible for PANTONE® Matching System colors dropping out or converting to incorrect colors when converted to CMYK

All artwork, designs and images must be provided in a minimum of 350 DPI and CMYK color mode (unless otherwise stated). Explora Prints is not responsible for images printed as
fuzzy, distorted or pixelated due to customer providing low-resolution, RGB or otherwise incorrectly-prepared artwork.

Explora Prints is not responsible for overprint designs or non-flattened files printing in error.

Additional fees may apply for files larger than 30MB.

Explora Prints is not responsible for production delays caused by customer file errors, including any delays caused by customers requesting or needing to re-upload files due to
not meeting proper print specifications.

*More information available on product details and file set up tabs.

ADDITIONAL FEES FOR PROCESSING 2ND PROOF
The first proof for each order is free (included in the printing price). Replacing any files after the first proof has been sent will result in additional charges for each file
replacement, as files would have to be reprocessed.

$25.00 reprocessing fee applies to the following products:
A-Frame Sign, Banner, Business Card, Bookmark, Car Magnet, Club Flyer, Collectors Card, Door Hanger, Event Ticket, Floor Decal, Flyer, Framed Print, Greeting Card, Hang Tag,
Letterhead, Metal Wall Print, Mounted Wall Print, Mousepad, Mugs, Notepad, Photo Plaque, Postcard, Puzzle, Rack Card, Retractable Banner Stand, Rigid Signs, Rip Business Card,
Rolodex Card, Roll Label, Special Shape, Sticker, Table Tent, T-Shirt, Wide Format Poster, Window Cling, Window Decal, Window Perf and Yard Sign.

$50.00 reprocessing fee applies to the following products:
Envelope and Staggered Cut Flyer.

$60.00 reprocessing fee applies to the following products:
Booklet, Brochure, Calendar, Catalog, CD Package, DVD Package, Mini Menu, Poster and Folder

COLOR PROOFING, MATCHING & PRINTING
Explora Prints is not liable for color matching or ink density on screen proofs approved by Customers. Screen proofs will predict design layout, text accuracy, image proportion,
and placement, but not color or density.

Explora Prints will try its best to match the gradient density of each color, but Explora Prints is not liable for the final appearance of a color.

Important: Gang-run printing is the process by which multiple (and different) customer jobs are combined on a large print sheet and are run at the same time. For example, we lay out
55 different customer business cards and postcards on one gang-run sheet, and run the sheet 1000 times to get 55 sets of 1000 cards. Each card set is a different card. This process
allows us to spread the expensive initial setup cost of running a full-color offset print run among 65 customers.

The application of High Gloss UV Coating may affect or change the appearance of printed colors. Explora Prints is not liable for the final color appearance of High Gloss UV-coated product’s.

Greeting Cards: High-quality, full-color digital printing for quantities of 25 and 50. We cannot guarantee the facility in which your order will be printed. In the case of a mechanical
issue in one of our facilities, we may print your order in another facility to ensure you receive your order in a timely manner.

ENVELOPES AND LETTERHEADS PAPER EFFECT DUE TO COLOR
Please note that because our letterhead and envelope paper stock is “uncoated”, we do not recommend using colors with high color density. By this, we mean dark (black, purple, blue, brown, etc).
Dark colors tend to get soaked into the paper if their color values are too high. For best results, use light colors.

STICKERS AND ROLL LABELS
Stickers and Roll Labels have not been approved for safety for use on food packaging or for direct contact with food. Do not apply Stickers and Roll Labels to already frozen materials.

ORDER CANCELLATION
Explora Prints will be happy to help you cancel your order prior to Approval. However, orders may be eligible for cancellation upon request via email. Our Customer Service Team will inform you of
any cancellation charges depending on the stage of the order.

If a job is canceled prior to approval, any labor hours (proofs, graphic design work, etc.) or administrative fees (credit cards fees, etc.) will be subtracted from your refund. Cancellation fees
prior to approval may be 15%-30% of the total transaction amount, depending on the labor hours and administrative fees involved. The minimum cancellation fee before approval is $35.

Once the order has already gone to print, we will only refund you the shipping. We cannot refund you when your order has been sent to print, because production has already begun.

If an order is canceled prior to it going to print, any labor hours (proofs, graphic design, etc.) and/or administrative fees (credit card fees, etc.) will be subtracted from your refund. Once the
order has been placed successfully, refunds will not be issued for Logo or Design services. For orders between $0 – $49.99: there will be a $25 fee. For orders over $50: a cancellation fee of 20%
of the total order will be charged. (a minimum of $15 and a maximum of $500*). *No cap on CC payments over $5000.

All charges related to expedited printing (Rush) or shipping are not refundable, including returned orders for any reason. You must return 100% of the product within 15 days (at your own expense)
from the time when the delivery was received.

Since each order is unique to the customer, it has no re-sale value (once it has been printed). All sales are final. If we verify that we made an error, we will reprint the order, free of charge.

Orders on hold due to file or payment issues will be canceled by Explora Prints if no response is received from the customer within two weeks. Charged orders that have been canceled due to no response
will be subject to a cancellation fee, as stated above.

There is a NO REFUND policy for Logo and Graphic Design Service orders that have been placed.

All work and services rendered to Customer remains Explora Prints’s property until Customer has paid for it and discharged all other debts owing to Explora Prints. If Customer misuses service(s) in any
way, Explora Prints reserves the right to contact the parties responsible for the misuse and demand the cost of the service(s).

RETURNS AND REFUNDS
Since each order is unique to customer and has no re-sale value, All Sales Are Final. If we verify that we made an error, we will re-print the order. No Refunds or Credit.

The Customer must notify Explora Prints within 2 business days of order acceptance of any defects discovered in the ordered product. In order to receive replacement, Customer must return 100% of the received product within 5 days (at their own expense) from the time the ordered product was delivered.

All charges related to expedited printing (Rush Printing or Shipping) are NOT REFUNDABLE, including for those orders that are returned for any reason. All orders that are being returned must be shipped by Customer’s own expense.

COUPONS
Coupons cannot be applied to orders containing Custom Quotes, Direct Marketing, or Mailing Services.

All discounts must be applied at time of checkout unless otherwise stated. See specific coupon for discount code and details. Discounts cannot be applied after order has been placed.

Coupon codes are for one-time use only. Max discount amount: $100. Coupons are valid for a limited time only. Coupon code must be applied at time of checkout and cannot be applied after the order has been placed. Discount applies to the printing cost only, not applicable on tax or shipping and handling charges. 100% Satisfaction Guarantee to our first-time retail customers for orders with a subtotal up to $100. If you are not entirely satisfied with the finished printed product, you can send it back to us for a full refund of the printing cost only.

Coupon cannot be combined with another offer or discount or applied to orders containing custom quotes, mailing, marketing or design services. Valid for the Continental United States only.

PRIZES AND GIVEAWAYS
Explora Prints contests, whether advertised through out website, our social media accounts, or any other internal or external platform, are only open to U.S. residents who are at least 18 years old at time of entry. No purchase is necessary to enter a contest or giveaway unless otherwise stated. By participating in a Explora Prints contest or giveaway, you are giving Explora Prints permission to print, publish, broadcast, distribute and use your entry, name, business name, and biographical information on our blog, website, social media accounts, and for general promotional purposes without limitation and without any further compensation, review, or consent. Contests and giveaways are void where prohibited.

ORDER SHIPPING & DELIVERY
Explora Prints will make every effort to ensure that production difficulties do not delay delivery schedules. In no case shall Explora Prints be liable for any direct, indirect, consequential or incidental damages resulting from any delay in shipment or delivery.

All Explora Prints customers agree not to hold Explora Prints liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances beyond Explora Prints’s direct control. Explora Prints shipment and delivery dates are calculated based upon estimates provided by our suppliers.

Explora Prints will make every effort to ensure that delivery schedules are met. However, unexpected equipment failure, malfunction and or technical problems may delay the printing process. In case of delay caused by technical difficulties, rush charges/ will be refunded or waived where applicable. However, technical difficulties will not be the grounds for order cancellation.

Holiday Turnaround: During the holiday season our regular and rush printing turnaround times will be extended by an additional (2) two business days due to an increase in volume.

Orders that will be picked up: Please allow up to one additional business day after the turnaround to prepare packages for pickup.

Orders that will be shipped: Please allow one additional business day for receipt of labeling and billing information before counting turnaround time for shipping. For example, if you are quoted a shipping time of 3 business days from February 3rd, please allow the first day for Explora Prints to relay your information to the shipping carrier for the arrival scan, and the following 3 business days/non-holidays for your shipment to arrive.

Please note, some orders may receive tracking information on a Saturday, although the order will not leave our facility until the following business day. In the case of a Monday holiday, the order will leave our facility the following business day.

Please be advised that we do not combine different items or orders for shipping. Due to the nature of gang-run printing, each item may be placed on a separate batch, and each batch may be completed at a different time than the rest of the items on the order. Thus, we ship each item separately to ensure you receive your products as soon as they are ready. We may combine shipping for items that have the same options, such as paper stock, quantity, etc.

Shipping suggestions are estimated and cannot be guaranteed.

Please note: Due to size limitations, we will not ship to PO Boxes.

NEXT DAY AM/PM SERVICE SHIPPING METHOD
Next Day AM/PM delivery is available to all 50 states and Puerto Rico, with some limitations in Alaska and Hawaii (Metro Alaska and Hawaii only).

SHIPPING DELAYS, SHIPPING ERRORS & LOST PACKAGES
Explora Prints is not responsible for any delays or damages caused during transit or delivery, nor any charges or fees incurred due to packages that were lost or damaged in transit. For certain services and selectdestinations, the shipper may refund the delivery charge if the order is not delivered on schedule, but the shipper will not refund the cost of the order.

For time-sensitive orders, customers are responsible for allowing enough time for orders to be processed, approved, printed and shipped. Explora Prints assumes no responsibility if the shipper is unable to deliver a time-sensitive order as scheduled. Explora Prints will not issue any partial or full refund on orders that were printed and shipped on time, but delayed, lost or damaged in transit, during delivery, or after the item has been delivered.

FREIGHT SERVICE SHIPPING METHOD
Please note that Lift Gate Service adds an additional fee of $100 for Freight orders. Trade Show services also add an additional fee of $150 for Freight orders. Prices are subject to change.

It is the customer’s responsibility to ensure there is truck accessibility at the destination. You must have a dock to receive the shipment. The delivery point needs to be on the ground level. If no one is available at time of delivery, shipment will be sent back and will require a re-shipping cost.

If your shipment requires a Trade Show Service but you do not select the required options upon checkout, we may charge you for those additional charges at any time. It is the customer’s responsibility to ensure all necessary services are added to the order upon checkout.

It is the customer’s responsibility to ensure there is truck accessibility at the destination. You must either have a dock to receive the shipment, or choose Lift Gate Service if you do not have a dock. If your location falls under an area with limited access, you must choose “Limited Access Locations” service. For freight orders, the delivery point needs to be on the ground level, unless you choose “Freight Not Adjacent to Vehicle (Including Inside Pickup or Delivery)” service. Lastly, if you require your shipment to be sorted or segregated, please choose “Sorting and Segregating of Shipments.”

Sorting and Segregating of Shipments or Transfer of Shipments Loaded on Pallet(s), Platform(s), Rack(s), Skid(s) or Other Similar Devices on Delivery

Loading and unloading services does not include any of the following services. Any request for such service shall be subject to a charge of $95.00 per shipment. Charges for these services shall be the responsibility of the party requesting the service, and if uncollectible, Carrier reserves the right to assess the charges against the payor of the freight charges.
In all cases, the responsibility for payment of these charges will be irrespective of whether the shipment is prepaid or collect.
Sort or segregate shipments by size, brand, flavor or other distinguishing characteristics.
Assembling freight in such a manner to create a shipment.
Inspecting, dismantling, packing, unpacking of any freight.
When the product terms of sale requires a shipment be sorted or segregated in any manner, but the Shipper fails to tender the shipment in that manner.
No sorting or segregating charge will apply when:
The only service performed is a count necessary to determine the extent and identity of shortages or overages as may have been ascertained by Carrier’s employee.
The shipment tendered to Carrier on pallet(s) and delivery in the same palletized manner in which the freight was tendered to Carrier.

In addition, the shipping carrier cannot support any claims for Mail Innovations (Economy) in the case a package is lost, delayed, or damaged. Neither the shipping carrier nor Explora Prints is responsible for any issues that occur in transit.

SHIPPING ERRORS & LOST PACKAGES
Lost or damaged claims can only be filed for shipments over $50.00 in value and can only be done within 30 days from package shipment. Explora Prints is not responsible for 3rd party shipping errors, omissions or damaged shipments.

CUSTOMER SUPPLIED INCORRECT ADDRESS
When a package is not delivered due to an error made by the customer in submitting the proper shipping address, Explora Prints will reship the package with corrected address and charge an additional shipping fee for the shipment.

MAILING SERVICES
Multiple mailings can be held in-house for no more than 2 months.

Since Explora Prints’s permit number is indicated on the indicia, we will not be able to send you the remaining pieces of your marketing/mailing order. We will only be able to send you 5 samples. Remaining pieces can be stored for up to one month for future mailings, or recycled.

Explora Prints’s permit indicia is the property of Explora Prints and can only be used by Explora Prints. Any misuse of Explora Prints’s permit indicia is prohibited and will result in automatic cancellation of your account; charges for violation and any postage fees.

MAILING LIST DATA ARE SOLD ON A STRICTLY “AS IS” BASIS. Explora Prints INC. DBA Explora Prints DOES NOT ASSURE OR WARRANT THE CORRECTNESS, COMPREHENSIVENESS OR COMPLETENESS OF THE DATA

DIRECT MARKETING SERVICES
For the expedited processing and level of service provided by our marketing department, all marketing orders and packages include a 10% markup on all products and services excluding postage.

Explora Prints’s permit indicia is the property of Explora Prints and can only be used by Explora Prints for any and all mailings. Any misuse of Explora Prints’s permit indicia is prohibited and will result in automatic cancellation of your account; charges for violation and any postage fees.

MAILING LIST DATA ARE SOLD ON A STRICTLY “AS IS” BASIS. Explora Prints INC. DBA Explora Prints DOES NOT ASSURE OR WARRANT THE CORRECTNESS, COMPREHENSIVENESS OR COMPLETENESS OF THE DATA

EVERY DOOR DIRECT MAIL®
Full-Service Every Door Direct Mail® (EDDM®) customers: Once your EDDM® order has left our facility, we are not responsible for lost, delayed, or damaged EDDM ®postcards, mailings, or packages. Explora Prints is not responsible for any issues that occur in transit or once USPS® has taken possession of the order(s).

CREDIT CARD CHARGES
Orders of $600 or greater may require an authorization form and a copy of credit card and driver license (a valid photo ID).
All orders above $5,000.00 must be paid by cashier’s check, money order or wire transfer (please contact the accounting department for ABA information). All orders must be paid in full due on receipt, unless otherwise an agreement was made within the order form. Daily Interest of 5% will be added to Past Due Amount, and shall accrue from the scheduled due date until paid in full.

CHECKS
Please be advised that we do not accept checks from first time customers. If you have any questions, please email us at info@Explora Prints.com or contact our Accounting Department.
Important: Your order will not be processed until payment is received